Card balance and transaction queries

Australia Post and Mastercard take security very seriously and have a series of measures in place to protect our customers.

You can login or register your card to check your balance and transaction history anytime. We urge anyone with suspicious transactions to contact Customer Care immediately on 1800 549 718 with your card details. Alternatively, you can download a disputed transactions form (PDF 249kB) online.

Give the gift of choice

Features & benefits

  • Use it wherever Mastercard® is accepted2

  • Purchase a gift card online to have it delivered, or pick one up from a participating Post Office
  • Extra security with an activation code when you buy online
  • Customer support is available between 9am and 9pm Monday to Friday AEST (excluding national public holidays). Simply call 1800 549 718
  • You can check your balance online or by phone