Express Post guarantee

To ensure your item is delivered next business day, make sure:

• it's addressed correctly, and according to the checklist on the back of your Express Post envelope or satchel
• the Aviation Security and Dangerous Goods declaration is signed
• it meets any specific conditions for your chosen service standard, such as weight restrictions
• it is lodged by the required time at any Post Office, in an Express Post yellow street posting box, or a pickup is arranged as per required timeframes.²

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national, state and Saturday Delivery Express Post networks.

Please note: If you post your Express Post item in a red street posting box or Parcel Locker, it will delay delivery and void the Next Business Day Guarantee.

To ensure your parcel is delivered on a Saturday, you must:

• Use the Express Post Parcel service - Saturday deliveries are not available for the Express Post Letter service
• Address your parcel to a household, business, Parcel Locker or Parcel Collect (Post Office) location within the defined Saturday delivery network (Note: the Express Post Saturday delivery service is not available for PO Boxes, GPO Boxes or Locked Bag addresses, and not all Parcel Lockers and Parcel Collect locations are accessible on a Saturday)
• Clearly label your parcel with a Saturday Delivery indicator sticker on the front of the parcel near, but not obscuring the postage label or barcode
• Lodge your parcel by the required time on a Friday at participating Post Offices, in an Express Post yellow street posting box, or via parcel pickup as per required timeframes², within the defined Saturday delivery network (Note: If you post your Express Post parcel in a red street posting box or Parcel Locker, it will delay delivery and void the Saturday Delivery Guarantee)
  

And as with any Express Post parcel, you must:

• Address your parcel correctly, and according to the checklist on the back of your Express Post satchel or Express Post label (where applicable)
• Ensure the Aviation Security and Dangerous Goods declaration is signed
• Ensure the parcel meets any specific conditions for your chosen service standard, such as weight restrictions

If your Express Post envelope or satchel isn't delivered as promised, we'll provide the sender with an equivalent envelope or satchel free of charge.

If your Express Post parcel isn't delivered as promised, we'll refund the sender of the parcel the cost of posting. Please contact us to make a claim.