Free mail redirection for up to 12 months is available to the following people:

Victims of domestic violence

Family and domestic violence is the biggest cause of homelessness in Australia. If you need help staying connected, we’ll make sure your mail still gets to you. You’ll also have the one-off option of free PO Box access for up to 22 months.

Caretakers of deceased estates

To apply, you must be the executor or administrator of the estate (or a family member if these roles were not appointed).

Impacted by natural disasters

You may be eligible for up to 12 months free Mail Redirection if a major natural disaster impacts your mail delivery. We’ll let affected residents in the region know if this is available to them.

QLD and NSW Floods: If you and/or your small business are impacted by the current floods, we can help you with free Mail Redirection. All you need to do is apply for this service at your nearest Post Office.

How to apply

You can apply in-person at any Post Office in Australia. Please make sure you bring the following documentation with you:


In addition, you’ll need to bring the following to prove your claim for free services

  • For victims of domestic violence: either an intervention order, statutory declaration from the police, or notice on an approved letterhead from a supporting agency

    Please note: We will send all applicants listed a letter to the old address to confirm that they are aware of, and authorise, the redirection of their mail as part of our support for victims of domestic violence. This letter will not disclose the new address details (where the mail is being redirected to), nor be traceable to the new address.

  • For victims of a natural disaster: your ‘from’ address ID must show an address within the region of the natural disaster, as declared by Australia Post

  • For deceased estates: a copy of the grant of probate or letter of administration showing that the person lodging the application is an executor or administrator of the estate, or a family member if no executor or administrator has been appointed

If you need to continue your mail redirection for longer than the free service period, please note that applicable rates will apply.