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Find answers to common questions

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    We'd rather not keep you waiting

    Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry.

    Worried about a late delivery?
    Please read the following.

    • Some parcel deliveries are being delayed due to major COVID-19 disruptions.
    • To get the latest info on your delivery, we recommend using the AusPost app or our online tracking tool. They provide the most current info we have.
    • If you’ve already lodged an enquiry, please wait to hear from us. We’ll need some time to investigate but will update you as soon as we know more.

    Make an online enquiry or complaint

    Late or missing item

    Not sure why your item hasn't arrived yet? We'll follow it up, using your tracking number.

    Delivery issue

    Report a problem with how or where your item was delivered, so we can investigate.

    Mail redirection or hold

    Trouble with your service? Leave your application details and we’ll look into it.