Parcel on its way but you're not at home?

Your MyPost account gives you two delivery options - have your parcel left in a safe place1 or redirect it2 somewhere else.

Have it left in a safe place

Won't be home to sign for your parcel? We can leave it in a safe place if you let us know up to one hour before delivery time. This is also known as Safe Drop. Set it as a future preference in your MyPost account.

Cost: Free

Change the delivery address

Redirect your parcel to a different street address, like your workplace. You can change the address right up until your parcel is picked up for delivery.

Cost: Free

How it works

If the sender includes your email address, mobile phone number or Australia Post Customer Number (APCN) in the shipping details we'll send you updates2 along the way.

Your parcels will also appear on the track list in your MyPost account. 

When collection points are available, simply follow the prompts to manage your delivery.

What else you can do with a MyPost account

  • Save the parcels you're tracking to see them all in one place
  • Get email, SMS and push notifications along the way
  • Share notifications with others to keep them updated

Missed a delivery?

If you're not home to sign for a delivery or there's no