Important information for Australia Post Pet Insurance policyholders

Pet insurance sold by Australia Post was underwritten by The Hollard Insurance Company Pty Ltd and administered by PetSure (Australia) until 31 May 2021. Our partnership with these insurance providers has now ended.

However, if you’re an existing pet insurance customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.  

Updating your details

If you have Australia Post Pet Insurance, you can update your home address or bank details by logging into your account. You can also do this by calling us on 1300 503 806 Monday to Friday, 9am-5pm AEST (public holidays excluded).

How to make a claim

Before making your claim, make sure you have your vet receipts on hand. Then, simply choose the way you'd like to submit your claim with us:  

1. Claim through your vet

Your vet may be able to submit your claim directly through their computer system.

There's no need for you to do anything else.

Ask your vet if they offer this service. If not, simply claim online.

2. Claim online

Manage your pet insurance claim online for faster, easier claims.

Using our online portal, you can upload your itemised vet receipts and supporting documentation (eg. consultation notes), along with your pet's medical history.

You can also manage your claim, update your banking details and view your insurance plan details at any time.

3. Claim by mail

Download our Pet Insurance claim form (PDF 100kb)

Complete the form and take it to your vet to fill in and sign.

Attach your original receipts with any supporting documents, and send to:

Australia Post Pet Insurance Claims
Locked Bag 9021
Castle Hill NSW 1765

Receive your claim

We'll send you a letter on the outcome of your claim. Most eligible claims are paid within five days into your bank account or by cheque.

Have questions? We're here to help. Call our pet insurance team on 1300 503 806.