19 April 2022
New South Wales and Queensland - local delivery impacts
Flooding and extreme weather conditions across the Northern Rivers Region in New South Wales and in Queensland are causing some delivery delays for items coming in and out of these regions. Local deliveries in flood-affected areas are also impacted.
The safety of our people and the community is our priority and we will recommence deliveries as soon as it is safe to do so.
Tracked items will be delivered as soon as it is safe to do so. Express Post and StarTrack Premium items are also being prioritised. You can continue to track your packages and get updates through the Australia Post mobile app.
While every effort was made to move mail and parcels to a safe location prior to the flooding, we expect some items will have been severely damaged or washed away. As soon as our affected sites can be accessed safely, our team will work to assess the impact and undamaged items will be delivered as soon as possible.
Post Office closures
While we have been able to reopen some Post Offices and delivery facilities, a number of our locations have experienced significant flood damage and are likely to remain closed for a while.
Check our Post Office Locator for the most up-to-date opening hours.
We are making arrangements to ensure everyone in the community will continue to receive service. This includes letting customers of affected Post Offices know about alternative collection locations and installing mobile Post Offices.
You may be eligible for up to 12 months free mail redirection if a major natural disaster impacts your mail delivery. We may also be able to hold your mail for up to four weeks at no charge. Visit any Post Office to find out more and apply.
We will continue to provide updates on impacts of the flood damage as we work through the situation. Thank you for your patience, support and understanding.
2460–2483, 2745, 2753, 2754, 2756, 2758, 2765, 2775