Keep an eye on your items

Knowing the whereabouts of your delivery brings you peace of mind and helps build your business' reputation for reliability.

We assign a unique barcode to each item in your consignment, which is then scanned and tracked all the way through its journey.

You'll know when:

  • shipping information is received and approved
  • the item arrives at the relevant delivery facility
  • the driver loads the item into their van
  • the item is delivered

To track your items, simply enter the consignment or barcode number in the online tracking tool or call us on 13 POST (13 76 78). 

Please note that tracking may be limited in some remote and regional areas.

Want to see more detailed tracking data for your freight?

Contact your eParcel account manager to request login access to our online tracking tool.

Keep your customers in the loop

With email and SMS tracking notifications, your customers get peace of mind too.

They'll get updates on their parcel's progress, plus the option to manage their delivery.

All you need to do is include their email address and mobile number in your manifest, then opt in for notifications on their behalf.

See how tracking notifications work (PDF 989kB)

See how we're improving the tracking experience (PDF 756kB)